Returns & Exchanges
At Gnomon Watches, we strive for complete satisfaction with your timepiece; however, if you are not entirely happy, you may return your unworn watch in its original packaging within 14 days of delivery.
Initiate Request
Contact our customer support team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Package Securely
Place the watch in its original presentation box with all manuals, hangtags, and protective films intact, ensuring it is packed safely for transit.
Ship the Item
Affix the provided shipping label or use a trackable courier service to send the package back to our Singapore headquarters.
Inspection and Refund
Once our watchmakers verify the condition of the timepiece, we will process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing